Author: Nancy Dahlberg

Customer service is the key to success for Al’s WiFi
Growth Stages, Marketing, Strategy

Customer service is the key to success for Al’s WiFi

Home is where the heart is, and increasingly the brain, too. Al Garcia’s small business, Al’s WiFi, creates “smart homes” for its clients using a carefully curated set of technologies that improves everyday living. Customers can easily control sound, lighting, temperature, shading, security and more from wherever they are. Technically […]

Disaster Preparedness, Economy, Operations

As Coronavirus spreads, small businesses should prepare for its impact. Some are already feeling it.

A small business that plans conferences for corporations and organizations is feeling the pain. Three conferences were cancelled just last week. So is a small business retailer who just found out she can’t get any more of her most popular item, a signature baby blanket, for the foreseeable future because […]

Growth Stages, Operations, Strategy, Team

How one family business navigates a big transition and sets up for more growth

Running a family business can be the same roller coaster ride as any small business. Yet there are different challenges too, much more personal ones. “With a family owned business, it’s not just the accounts payable, receivables and the bottom line. There’s also emotional capital, family, and that equation is […]